Is it safe to shop online in www.lidajoies.com?

Yes, absolutely secure. You can pay by transfer, credit card or payment gateway BBVA, so you always have proof of payment made.

Do you need to register to buy?

Yes, registration is required. We need your data to be written by an invoice and can send the product and to contact you. If we have any comment.

All data will be treated with complete confidentiality in accordance with the Data Protection Act.

How I can make sure I made my purchase?

Entering your account, my orders, you can see if the request was successful.

However the Customer Service will send you a confirmation email once the order is processed.

How do I know the status of my order?

Throughout the process the order until it reaches you., In "my orders" will see in what state.

Anyway, from Customer shall be sent emails informing of their status.

Can I make an urgent request?

Yes, if you send an email to pedidos@lidajoies.com and indicates the item to be urgent and the date you need it, we will reply by return mail if possible and in that case, you must order the and also regularly observations indicate that the process it urgently.

Can I place an order for a gift to send to someone else?

Yes. You must make order in the usual way and "observations" indicate that it is to send to someone else and gift. You should contain information of the person who will receive.

All the data you send us will be treated confidentially according to the Data Protection Act.

You can make changes and returns?

Yes, within 5 working days, you can return your order by indicating by email to lida@lidajoies.com and we will pay the amount once received item in perfect condition.

Is there repair service?

Yes, if you had any incident with his gem and needs repair, write us to lida@lidajoies.com and we will send repair estimate.